Involving individuals and communities in mental health support and wellbeing

Services for professionals & other services

Rapid Response Suicide Prevention Service

Hartlepool and East Durham Mind’s Rapid Response Suicide Prevention Service (Rapid Response) was originally piloted in County Durham in response to high suicide rates combined with the recognition that some clients were waiting too long for treatment, thereby falling through the net of potentially life-saving services with tragic consequences. When the most desperate clients receive help when they are most in need lives can be saved.

Rapid Response offers individual counselling sessions to clients referred to us from the North & South Durham NHS Access and Crisis Teams. Most clients who are referred have made serious attempts on their life or are experiencing frequent suicidal ideation. Counselling provides suicide prevention and recovery work as well as liaison with other agencies providing care to clients. Work is limited to no more than 6 sessions and onward referral to other services is often made at the completion of counselling. Examples of services to which clients have been referred include secondary care mental health services, housing support, benefits advice and HEDM’s Mindskills Recovery College.

Rapid Response minimises any delay in offering an appointment to clients of the NHS Access and Crisis teams. Clients are contacted within 24 hours of HEDM accepting a referral – to arrange a face to face appointment within 5 working days of this initial contact.  A major benefit of Rapid Response is its ability to make referrals and offer counselling when needed.

The service is for adults over 18 years old who are referred by Crisis and Access Teams working across the Durham area. Eligible clients have made either an attempt on their life or are experiencing suicidal ideation – but have no current plans or intent.

Hartlepool Council and Durham County Council Occupational Health counselling services 

These two services – for Hartlepool and County Durham Councils’ employees respectively – provides counselling for employees referred by both Council’s Occupational Health or Human Resources departments.

Connecting Communities handyman and signposting service

The service provides defined practical assistance to older people (over 50 years) and people with disabilities living in Hartlepool to maximise people’s capacity to continue living independently in their own homes. Furthermore, a service navigator visits people referred to the handyman service to provide advice, direction and assistance to clients to connect with services from which they’d benefit. The project’s two skilled handymen will undertake the repairs and adaptations that anyone could do for themselves in normal circumstances – such as moving furniture, unpacking and erecting flat pack furniture, fitting grab rails, hanging pictures, fitting curtain rails, clearing pathways, fitting door bolts etc. etc.

Social groups and activities

HEDM has hosted a variety of support, social and craft groups run by volunteers. The groups provide a safe and relaxing environment that encourages people

Step Forward Tees Valley

Step Forward Tees Valley supports local people to overcome the complex reasons preventing them from finding work. These barriers could include physical or mental ill health, a lack of self-confidence, a gap in skills, a conviction, or an addiction.

The project helps people to build on their strengths and aspirations, using the skills and expertise of partners and local employers to achieve their goals. The project is committed to making a real and lasting change in Tees Valley.


Step Forward Tees Valley supports people across Tees Valley to take advantage of existing voluntary or employment possibilities, as well as working with local employers to create new opportunities.

Step Forward Tees Valley is funded by The European Social Fund and The National Lottery Community Fund.

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